Refer with confidence

We work with Local Authority housing and social care teams, probation, health, the voluntary sector and other agencies making referrals on behalf of people who need stable, well-managed accommodation. We understand the pressure referrers are under — to find appropriate placements quickly, to be confident about quality and safeguarding, and to work with providers who communicate properly and follow through. That is what we aim to be.

Colleagues from the Connected Futures team in conversation

Download referral form

Complete the Word document and return it to info@connected-futures.co.uk. Please attach any supporting documents — risk assessments, support plans, care plans — where available.

Download referral form

Our services

We accept referrals for adults who need:

Temporary accommodation — individuals and families in immediate housing crisis
Supported accommodation — adults with complex or multiple support needs
Transitional housing — individuals ready for the next step toward independent living
Young people's provision (Ascent) — care leavers and care experienced young people aged 18 and over

Current availability varies — please contact us to discuss a specific referral before submitting the form if you are unsure about suitability.

What we need from you

The more information you can provide at referral stage, the faster we can assess suitability and respond. Our referral form covers:

Personal and contact details — including nationality, immigration status and preferred language
Current housing situation and local connection
Benefit status — Universal Credit, Housing Benefit, ESA, PIP and other entitlements currently in payment or pending
Support needs — primary and secondary, including mental health, substance misuse, domestic abuse, offending history and other complex needs
Risk information — including any history of ASB, offending, arson or risks to others
Current agency involvement and named contacts
GP and relevant health information
Referrer declaration and applicant consent

How we respond

We acknowledge every referral within one working day
We aim to make a suitability decision within two to three working days, subject to current availability
If we cannot accommodate a referral we will tell you clearly and promptly — we do not leave referrers waiting without a response
We are happy to speak before a referral is submitted if you want to discuss suitability first — call us on 0330 301 0123

Get in touch

For referral enquiries, availability or to discuss a complex placement before submitting a form:

0330 301 0123 info@connected-futures.co.uk

We are a small, responsive team. You will speak to someone who knows the service.