Residents information
Reporting a repair
Tell your Housing Support Officer / Tenancy Sustainment Officer, or contact us on 0330 301 0123 / info@connected-futures.co.uk. Please give the property address, the room affected and a description of the fault so we can arrange the right trade. For emergencies — a gas leak, a burst pipe or major leak, no heating or hot water in cold weather, loss of power, a fire or security risk, or a door or window that will not secure — always call us by phone rather than email, at any hour. If you smell gas, call the National Gas Emergency line on 0800 111 999; in a fire or where anyone is at risk, call 999 first.
Contacting your Housing Support Officer
At move in you will be provided relevant contact details for your Housing Support Officer / Tenancy Sustainment Officer. Please also use the main office number and we can arrange contact for you.
Out of hours
Call 0330 301 0123 — out of hours, calls are transferred to the on-call Housing Support Officer. In a genuine emergency always call 999.
Office hours: Mon–Fri, 9:00–17:00.